Support Representative

About the role

We're looking for a support representative to be the first point of contact for Fluxer users who need help. You'll handle support tickets, troubleshoot issues, write help centre articles, and make sure each person gets a clear and useful reply.

You'll also help us strengthen self-service support by writing and maintaining help centre content so users can solve common issues quickly on their own.

What you'll do

• Respond to user support tickets across email and in-app channels
• Troubleshoot account issues, billing questions, and technical problems
• Write, edit, and maintain help centre articles and support documentation
• Escalate complex issues to engineering, trust and safety, or legal when needed
• Identify recurring issues and suggest product improvements that reduce support volume
• Maintain internal knowledge bases and support playbooks
• Track support metrics and contribute to team reporting

What we're looking for

• 1+ year's experience in customer support, technical support, or a similar role
• Excellent written communication and the ability to explain technical concepts in plain language
• Patience and empathy when dealing with frustrated users
• Ability to triage and prioritise a high volume of requests
• Comfort learning new tools and systems quickly
• Strong attention to detail when documenting issues and resolutions

Nice to have

• Experience with support ticketing systems
• Experience writing help centre articles or user-facing documentation
• Familiarity with chat or messaging platforms from a support perspective
• Basic understanding of web technologies (HTTP, DNS, browsers)
• Additional language skills beyond English

How to apply

Send your CV and a short note about your support experience to careers@fluxer.app. We read every application ourselves.