Terms of Service

Effective date: 2026-03-10

The short version

These terms are a legal contract between you and Fluxer Platform AB. We've tried to make them as fair and readable as we can. Here's a summary of the key points.

Your content is yours. We claim no ownership of anything you create on Fluxer. The licence you grant us is strictly limited to making the service work: delivering your messages, displaying your profile, and so on. We will never use your content for advertising, AI training, or anything outside operating the features you use. We respect your consumer rights, and nothing in these terms overrides the protections you have under applicable consumer law, including your right to refunds, remedies for defective digital content, and access to courts in your home country. We won't change these terms without telling you. If we make significant changes, we'll give you at least 30 days' notice, explain what changed, and ask you to agree before continuing. We treat enforcement actions fairly: if we restrict your content or account, we'll tell you why, what evidence we relied on, and how to appeal. This is both our policy and our legal obligation under the EU Digital Services Act. The service is provided "as is" in the sense that we can't guarantee perfect uptime, but we don't disclaim responsibility for our own negligence or for problems we cause.

This summary is here for convenience. The full terms below govern your use of Fluxer.

Definitions

Throughout these terms, the following words have specific meanings.

"Services" means the Fluxer applications (web, mobile, desktop), HTTP and WebSocket APIs, related websites and domains, and any other products, software, features, or services provided by Fluxer.

"User Content" means any data, text, messages, media, files, communities, reactions, or metadata you or other users submit, upload, transmit, store, or display on or through the Services.

"Plutonium" means Fluxer's optional paid subscription, which provides enhanced features and benefits.

"Community" means a server, space, or similar environment created or administered on Fluxer where users can communicate or share content.

"Community Owner" means a user who creates, owns, or administers a Community and who is responsible for setting and enforcing rules within that Community (subject to these terms and our Community Guidelines).

"Account" means a user account registered with Fluxer, associated with a unique identifier and typically an email address.

"Minimum Age" means the lowest age at which applicable law in your country permits you to use an online service like Fluxer. This is typically 13 years old but may be higher in certain jurisdictions.

1. Agreement and eligibility

1.1 Accepting these terms

By creating an account or using Fluxer in any way, you agree to be bound by these terms, our Privacy Policy, and our Community Guidelines. If you don't agree, please don't use Fluxer.

If there's a conflict between these terms and any applicable local mandatory law, the mandatory law prevails. If there's a conflict between these terms and our Privacy Policy on the handling of personal data, the Privacy Policy controls to the extent of the conflict.

1.2 Who can use Fluxer

You may use the Services only if you meet the Minimum Age required where you live and you're legally capable of entering into a binding contract with us, or your parent or legal guardian agrees to these terms on your behalf as described below.

We determine your eligibility based on your self-reported information and your approximate geographic location. In many jurisdictions the Minimum Age is 13, but it may be higher where you live. For a full list, see our help article on minimum age requirements.

Younger users. If you're under the age of legal majority in your jurisdiction (for example, under 18 in many countries) but at or above the Minimum Age, your parent or legal guardian must review and agree to these terms on your behalf before you use the Services. By allowing a minor to use your account or the Services with your permission, you confirm that you are the minor's parent or legal guardian, that you've reviewed and agreed to these terms, and that you're responsible for the minor's activity on the Services.

Regional restrictions. Some countries have laws requiring age-verification methods we don't offer, such as government ID uploads or biometric scans. Where requirements go beyond what we support, we may restrict or disable access from those regions. We use automated systems like IP geolocation to enforce these restrictions. If you believe your access has been restricted by mistake, you can contact us. For details, see our Regional restrictions page and our Privacy Policy.

You must not use the Services if applicable law in your jurisdiction prohibits you from doing so, if you're subject to relevant export control or sanctions restrictions (see Section 14), or if your account has previously been terminated by us for breach of these terms, unless we've expressly agreed in writing to let you return.

1.3 Consumer use and custom contracts

These terms govern your use of Fluxer as a consumer and for general personal or community use. If you or your organisation negotiate and sign a separate written enterprise, business, or custom agreement with us that expressly supersedes these terms, that agreement governs where it conflicts. In all other respects, these terms still apply.

2. Your account

2.1 Account security

To use most features of Fluxer, you need to create an account. You're responsible for keeping your login credentials confidential and secure, for all activity that occurs under your account (except where applicable law says otherwise, for example where activity results from a security incident that was our fault), for providing accurate, current, and complete information during registration, and for keeping your account information up to date.

Please let us know at support@fluxer.app straight away if you become aware of any unauthorised access to or use of your account. We strongly recommend using a strong, unique password and turning on two-factor authentication (2FA) where available.

Nothing in this section affects any non-waivable rights you may have under applicable consumer or payment laws in relation to unauthorised charges or security incidents.

3. Using Fluxer

3.1 What you can do

Fluxer is a communication and community platform. You can send and receive messages, files, and media; create, manage, and participate in Communities; engage in voice and video communications; build and moderate Communities around shared interests; and subscribe to Plutonium for premium features and benefits.

Your use must always comply with these terms, our Community Guidelines, and applicable laws.

3.2 What you must not do

You must not use the Services to violate any applicable law or regulation, violate our Community Guidelines, promote, glorify, encourage, or provide instructions for self-harm or harm to others, or threaten, harass, or bully other users. You must not use them to infringe, misappropriate, or violate the intellectual property or other rights of others, distribute malware, viruses, or other harmful code, or carry out cyberattacks or unauthorised access. You must not impersonate any person, entity, or organisation, circumvent, disable, or interfere with security-related features or access controls, or abuse our free services or platform resources (see Section 5).

3.3 Service changes and availability

The Services are provided without a service-level agreement (SLA). Outages, interruptions, and performance issues may occur. We may add, modify, or remove features, or discontinue parts of the Services at any time. When we make significant changes, we'll give you notice where reasonably practicable (for example, via email, in-app notifications, or update notes). Certain features may be limited, unavailable, or different depending on your region, device, account type, or applicable law. We may temporarily limit or suspend access for maintenance, security, legal, or technical reasons.

Your rights when paid features change. If we make changes that significantly and adversely affect paid features you've already purchased, you may have additional rights under applicable consumer laws, including rights to refunds or price reductions. Nothing in these terms limits any such mandatory rights. We'll always honour the consumer protections that apply where you live.

4. Your content

4.1 You own your content

You keep full ownership of all User Content you create and share on or through the Services. We don't claim ownership of your content. You're responsible for making sure you have the necessary rights, licences, and permissions to submit, upload, or share content on the Services and to grant the rights described below.

4.2 The licence you grant us — and its limits

Your content is yours. We only need a licence so the features you use can actually work. Every use of your content by Fluxer traces back to something you or another user did: sending a message, uploading a file, sharing media in a Community. We don't use your content for any purpose beyond delivering the functionality you'd expect.

By making User Content available on or through the Services, you grant Fluxer a limited, worldwide, non-exclusive, royalty-free licence to use your User Content solely to carry out the actions you and other users take on the Services. This licence permits us to do the following.

Deliver your content to its intended recipients. When you send a message or share a file, we reproduce, transmit, cache, and display that content so the people you chose to share it with can receive it.

Display your content where you've placed it. When you set an avatar, post in a Community, or upload an emoji, we host and display that content in the context you selected.

Apply technical processing that the feature requires. We may compress, transcode, re-encode, resize, or reformat media so it can be viewed or played across different devices and network conditions (for example, generating a thumbnail for a video or transcoding an audio file for playback).

Operate infrastructure on your behalf. We sublicence these rights to our hosting and infrastructure providers (like content delivery networks and cloud storage) strictly so they can help us deliver the features above. This is subject to contractual safeguards that prevent those providers from using your content for their own purposes.

This licence is purpose-limited. It exists only to make the Services function as you and other users direct. It doesn't give us any independent right to use your content beyond that scope.

4.3 What we will never do with your content

We make the following binding commitments. We will never use your User Content to train, fine-tune, or evaluate AI or machine learning models. We will never licence, sell, or share your User Content with any third party for advertising, marketing, analytics, research, or any purpose not directly necessary to deliver a feature you used. We will never use your User Content to build profiles about you for ad targeting or behavioural advertising, mine, analyse, or aggregate your User Content for our own commercial benefit outside of running the Services, or display your User Content in any context other than the one you chose (for example, we won't feature your messages on a marketing page without your explicit, separate consent).

The only circumstances in which we may disclose your User Content outside this scope are where we're compelled to do so by valid legal process, court order, or applicable law (and we'll let you know where legally permitted), or as otherwise described in our Privacy Policy (for example, our obligations around child safety as set out in Section 4.6).

4.4 Revoking this licence

You can revoke this licence for specific User Content at any time by deleting that content from the Services. Once deleted, we'll remove it from our active systems within a reasonable period. Deleted messages and account data may persist in encrypted database backups for a limited time as described in Section 4.5 and in our Privacy Policy. We may retain certain data where required by applicable law, but we won't actively use deleted content for any purpose.

4.5 Content deletion and retention

When you delete User Content, we remove it from our active systems within a reasonable period. Deleted messages may persist in encrypted database backup systems for up to 30 days. Media attachments aren't included in our backup systems and are permanently removed once cleared from active storage and CDN caches.

Attachments may only remain available for a limited time and may expire based on factors like file size and age. Items saved to Saved Media are treated differently. For details, see the help article on attachment expiry.

If you're planning to delete messages or your account, download any attachments or other content you want to keep first. For information about exporting your data, see the help article on exporting your account data.

We may keep certain information after you delete content or close your account where we have a legal obligation to do so (for example, for tax compliance or evidence preservation). Any such retained data is handled in line with our Privacy Policy.

4.6 Content scanning and safety

We use automated systems and, where necessary, human review to help keep the Services safe and compliant with the law.

CSAM scanning. We scan user-uploaded media to help detect and prevent child sexual abuse material (CSAM) using the Arachnid Shield API, operated by the Canadian Centre for Child Protection. This uses cryptographic hash-matching and perceptual hashing (including Microsoft PhotoDNA) against databases of known CSAM to detect exact and near-exact matches of previously identified material. It is not AI or generative content analysis. Scanning happens in real time during upload; matching content is immediately rejected and not delivered. We're legally obliged to report confirmed CSAM to the National Center for Missing & Exploited Children (NCMEC) and/or other relevant authorities.

NSFW classification. We use an automated model to detect probable nudity and explicit content in uploaded media. This runs entirely on our own servers and no media is sent to any third party. Flagged content is restricted to users who are 18 or older.

Other safety measures. We may use automated tools and signals to detect spam, malware, phishing, abuse, and violations of our terms and Community Guidelines.

For full details, including the privacy trade-offs involved in CSAM scanning, see Section 5 of our Privacy Policy.

4.7 Copyright and intellectual property

If you believe that content on Fluxer infringes your copyrights, please let us know at copyright@fluxer.app. Include your full name and contact details, a description of the copyrighted work, the specific URLs or locations of the allegedly infringing material, a statement that you have a good-faith belief the use isn't authorised, and a statement that the information is accurate and that you're the copyright owner or authorised to act on their behalf, along with your signature.

We may remove or disable access to allegedly infringing material and let the user who posted it know. Where appropriate and in line with applicable law, repeat infringers may have their accounts terminated. If we remove content in response to a copyright notice, we may offer the affected user a chance to submit a counter-notice where the law permits.

5. Acceptable use and platform integrity

5.1 Fair use of free services

We offer a generous free tier, but we expect you to use it reasonably and for its intended communication and community purposes. We may take enforcement action if you use Fluxer primarily as unlimited cloud storage rather than for communication or community activities, accumulate excessive data or create unusual loads that negatively affect other users, distribute malware or illegal content, use Fluxer infrastructure for command-and-control of harmful systems, or deliberately try to stress test or overload our infrastructure without prior written permission.

We won't target users who are using Fluxer in good faith for its intended purposes. This policy exists to prevent abuse that harms the platform and other users.

5.2 Platform integrity

To protect the integrity and security of the Services, we actively monitor for and take action against automated spam, bulk messaging, and abuse; large-scale or unauthorised data scraping or harvesting; manipulation of platform metrics or engagement statistics; coordinated inauthentic behaviour and fake engagement; community raiding, brigading, or mass harassment; and attempts to bypass safety, moderation, or rate-limiting systems.

Violations may result in immediate content removal, feature restrictions, or account suspension or termination, with or without prior warning depending on severity and risk.

6. Paid services and subscriptions

6.1 Payment authorisation

By giving us a payment method, you authorise us to charge it for any Services you purchase, including recurring subscription fees. You confirm that you have the legal right to use that payment method and authorise our payment processor (Stripe) to store your payment information securely. You also authorise us to retry failed payments or charge backup payment methods you've added, and agree that we may share necessary payment information with Stripe solely to process transactions, prevent fraud, and comply with legal obligations.

You're responsible for applicable taxes, fees, and charges related to your purchases, except where we're required by law to collect and remit them.

6.2 Fluxer Plutonium

We offer an optional premium subscription called Fluxer Plutonium that gives you enhanced features and benefits. Plutonium is digital content that works across all platforms and browsers where Fluxer is available (web, desktop, and mobile). It doesn't include any technical protection measures (DRM) that restrict its use. Plutonium features require an active internet connection and a Fluxer account in good standing. Specific features and benefits are described on our website and may change over time, subject to the protections in Section 3.3.

Automatic renewal. By subscribing to Plutonium, you agree to recurring automatic payments. Unless you cancel, your subscription renews at the end of each billing period and we automatically charge your payment method for the applicable fee and taxes. You can cancel at any time through your account settings. Cancellation takes effect at the end of your current billing period, so you keep access to premium features until then. You won't receive a refund for any partial billing period unless required by law or as otherwise described in these terms.

Price changes. We may change subscription prices from time to time. If you already have an active, continuously renewing Plutonium subscription, price increases won't apply to your existing subscription while it remains active and in good standing. You continue to pay the price that applied when you started or last changed your subscription (excluding expired temporary discounts). We may reduce your price or apply discounts at our discretion. If your subscription is cancelled, expires, or lapses and you later resubscribe, the price at the time of resubscription applies and will be shown to you before you confirm.

6.3 Refunds

Self-service refunds. You can request a refund for any Plutonium purchase (including subscriptions and gift purchases) within 3 days of payment completion, directly through the billing history in your account settings. Self-service refunds are processed automatically.

When a self-service refund is processed, subscriptions are immediately cancelled and premium access ends. For gift purchases, the premium entitlement is adjusted or revoked for the recipient, and we may let them know.

You can request one self-service refund per rolling 30-day period. If you need help outside the self-service window (for example, because of a billing error or exceptional circumstances), contact support@fluxer.app.

Nothing in this section limits your mandatory consumer rights, including statutory rights to refunds, remedies for defective digital content, or withdrawal rights under applicable law.

6.4 EU/EEA right of withdrawal

If you're a consumer in the EU or EEA, you have a statutory right to withdraw from a purchase of digital content within 14 days of the purchase date, in line with the EU Consumer Rights Directive (Directive 2011/83/EU).

Plutonium is a digital service that's delivered immediately upon purchase. Before each purchase, we'll ask you to (i) expressly consent to performance beginning during the withdrawal period, and (ii) acknowledge that you'll lose your right of withdrawal once the digital content is provided. We'll then provide you with confirmation of this consent. This consent is collected before every transaction. By confirming, you waive your right of withdrawal for that specific purchase in accordance with Article 16(m) of the Directive, as amended by Directive (EU) 2019/2161.

If you haven't given this consent, or if the digital content hasn't yet been fully provided, you may exercise your right of withdrawal by contacting support@fluxer.app within 14 days. You don't need to give a reason. We'll process the refund without undue delay and no later than 14 days after we're informed of your decision, using the same payment method unless you expressly agree otherwise.

This waiver applies only to the EU/EEA statutory right of withdrawal and doesn't affect non-waivable consumer rights under other applicable laws.

6.5 Gift code refunds

Gift purchases are eligible for self-service refunds under the same terms as subscriptions (Section 6.3). When a gift purchase is refunded, the recipient loses access to premium benefits from the time we process the refund, and we may let the affected user know.

6.6 Failed payments

If a payment fails, we'll automatically retry a reasonable number of times, and we may charge backup payment methods you've added. We may suspend or downgrade premium features until payment succeeds, and you remain responsible for any unpaid amounts.

We're not responsible for fees, charges, or penalties your bank or financial institution imposes in connection with failed payments or chargebacks.

6.7 Chargebacks and payment disputes

If you think there's a billing error or unauthorised charge, please try the self-service refund option or contact support@fluxer.app first. This is usually the fastest way to sort things out.

You can always exercise your non-waivable rights under applicable law to dispute charges through your bank or payment provider. When we receive notice of a chargeback, we may temporarily disable premium purchases on the account while the dispute is under review, adjust the recipient's premium entitlement for disputed gift purchases, and request additional information to investigate.

Fraudulent chargebacks or bad-faith payment disputes may result in enforcement action. Stripe or your payment provider may also contact you directly.

7. Privacy and data protection

We take your privacy seriously. Our Privacy Policy explains in detail what personal data we collect, how we use it, and the rights you have.

The key points: we don't sell, rent, or trade your personal data. We don't train AI models on your content. The Services aren't end-to-end encrypted, but we use strong encryption for data in transit and at rest. We aim to collect only the minimum data necessary. You can export, manage, and delete your data through your privacy dashboard. Depending on where you live, you may have rights including access, rectification, deletion, data portability, objection, and restriction.

Please read our Privacy Policy carefully. If there's a conflict between these terms and the Privacy Policy on the handling of personal data, the Privacy Policy controls.

8. Third-party services

Fluxer integrates with various third-party services to provide the Services, including hosting and infrastructure providers, payment processors, content delivery networks, security services, and communication platforms. For a description of these services and how they handle data, see our Privacy Policy.

Third-party services have their own terms and privacy policies. Your use of those services may be subject to their terms, and we're not responsible for the content, availability, or practices of third-party services.

Some integrations involve you interacting directly with third-party content (for example, playing an embedded YouTube video). In those cases, the third party may receive information directly from your device and process it under its own terms and privacy policy.

9. Account termination and inactivity

9.1 Deleting your account

You can delete your Fluxer account at any time through your account settings. Before deletion, you'll have the option to schedule all of your messages for deletion so they're removed from Communities and direct messages alongside your account. If you choose not to, messages you posted may stay visible to other users. For details, see the guide to deleting or disabling an account.

9.2 Suspension and termination by Fluxer

We may suspend or terminate accounts, or restrict access to the Services, if we reasonably believe the account or user has violated these terms or our Community Guidelines, the account has been used for illegal activities, the Services are being abused through spam, fraud, or other malicious behaviour, the account is involved in fraudulent chargebacks or payment abuse, or suspension or termination is necessary for security, platform integrity, or legal compliance.

Due process. We'll usually give advance warning before suspending or terminating an account, unless the violation is severe, poses immediate risk, involves illegal conduct, or we're legally prohibited from giving notice. If we terminate your account for cause, you may lose access to your User Content and associated data, subject to applicable law and our data retention practices.

Statement of reasons. When we restrict content, suspend features, or terminate an account, we'll give you a clear and specific statement of reasons. This will include the specific rule or legal ground for the action, the facts and circumstances we relied on (including relevant content or identifiers where appropriate), whether the decision was made or assisted by automated means, and information about available redress options, including how to appeal and, for users in the EU, the option to refer disputes to a certified out-of-court dispute settlement body.

Appeals. If you think we got it wrong, you can appeal in line with our Community Guidelines, for example by emailing appeals@fluxer.app from the email address associated with your account.

9.3 Account inactivity

To protect user privacy and manage resources, we may delete inactive accounts after 2 years of inactivity (no sign-ins or other meaningful activity). Where feasible, we'll send advance notice to the registered email address before deletion. For current criteria, notice periods, and timelines, see the guide to deleting or disabling an account.

When an account is deleted, messages and content you posted may stay visible to other users unless you delete them first, and you may no longer be able to access your User Content unless you exported it beforehand.

10. Disclaimers and limitation of liability

10.1 Service quality

We work hard to keep Fluxer reliable and stable, but the Services are provided on an "as is" and "as available" basis. To the fullest extent the law allows, we make no express or implied warranties about the Services, including warranties of merchantability, fitness for a particular purpose, or that the Services will be uninterrupted, secure, or error-free.

We can't guarantee 100% uptime or availability, that the Services will be free from defects or vulnerabilities, or that content transmitted through the Services will always be delivered or stored.

What this disclaimer doesn't cover. This disclaimer doesn't limit our responsibility for problems that are our fault. It doesn't override any mandatory consumer protection rights that apply to you. And it doesn't excuse our own negligence, wilful misconduct, or failure to meet obligations we've voluntarily taken on in these terms or our Privacy Policy.

10.2 Limitation of liability

To the maximum extent the law allows, Fluxer won't be liable for any indirect, incidental, consequential, special, or punitive damages, or any loss of profits, revenues, data, goodwill, or other intangible losses, arising out of or in connection with your use of, or inability to use, the Services, regardless of the legal theory, even if we've been advised of the possibility.

To the extent we are liable under applicable law, our total aggregate liability for all claims arising out of or relating to the Services or these terms is limited to the greater of EUR 100 or the total amount you've paid to Fluxer during the twelve months immediately preceding the event giving rise to the claim.

What we never exclude. Nothing in these terms limits or excludes any liability that can't be limited or excluded under applicable law, including liability for gross negligence, wilful misconduct, death or personal injury caused by our negligence, or any non-waivable rights under mandatory consumer protection laws. If you're a consumer in the EU/EEA, the UK, or another jurisdiction with mandatory consumer protection laws, these limitations apply only to the extent those laws permit and don't affect your statutory rights.

10.3 Your responsibility

If your use of the Services or your User Content causes a third party to bring a claim against Fluxer (for example, a copyright infringement claim), you agree to cooperate with us in resolving that claim and, to the extent the law permits, to bear the reasonable costs and damages directly attributable to your actions. This doesn't apply to the extent a claim arises from our own breach, negligence, or wilful misconduct.

If you're a consumer in the EU/EEA, the UK, or another jurisdiction where indemnification clauses are restricted against consumers, this section applies only to the extent permitted by the mandatory laws of your jurisdiction.

11. Dispute resolution and governing law

We want to resolve disputes fairly and efficiently.

Informal resolution first. If you have a concern or dispute, please get in touch at support@fluxer.app first. We'll try to work with you in good faith to sort things out informally within 30 days.

Governing law. Unless otherwise required by mandatory local law, these terms and any disputes arising from them or the Services are governed by Swedish law, without regard to conflict-of-law rules.

Jurisdiction. Disputes will be submitted to the courts of Stockholm, Sweden, which will have exclusive jurisdiction, subject to the exceptions below.

Small claims. Either party may bring an individual claim in a competent small-claims court where venue is proper, instead of in Stockholm.

EU/EEA consumers. If you're a consumer in the EU, EEA, or another jurisdiction that gives you mandatory rights to bring claims in your home courts, nothing in these terms limits those rights. You can bring proceedings in the courts of your country of residence.

Collective action rights preserved. Nothing in these terms stops you from participating in class actions, collective actions, representative proceedings, or any other form of collective redress available to you under the laws of your jurisdiction. We don't require mandatory binding arbitration and we don't require you to waive your right to collective action.

Alternative dispute resolution. If you're a consumer in the EU and want to resolve a dispute through alternative dispute resolution, you can refer the matter to a certified out-of-court dispute settlement body. You can find information about available bodies through the Digital Services Coordinator in your EU Member State. For content moderation disputes specifically, you may also refer the matter to a certified body under DSA Article 21; see Section 15.5.

12. Changes to these terms

We may update these terms from time to time to reflect changes in our Services, legal requirements, or business practices.

If we make significant changes, we'll give at least 30 days' advance notice through one or more of these channels: email, in-app notifications, or a notice on our website. We'll make the updated terms available with their effective date, and within Fluxer we may show a persistent notice linking to the full updated terms.

After the effective date, the updated terms apply to your continued use of the Services. We may also ask you to review and acknowledge significant changes in the app so we can record that you've seen them. If you don't agree, you can stop using the Services and delete your account.

We keep a changelog of significant changes for reference.

13. Account communications and verification

All account-related communications should be sent from the email address associated with your account. We use this as our primary way of verifying your identity.

For security reasons, we normally only provide account support, share sensitive information, and make changes to your account when you contact us from that email address. If you lose access to your registered email, we may need additional verification and might not always be able to recover or modify your account.

Fluxer will never ask you to provide your password, full payment card number, or other sensitive security information via email. All official Fluxer emails come from addresses ending in @fluxer.app or a subdomain like @m.fluxer.app. Be cautious of phishing attempts. If you receive a suspicious message claiming to be from Fluxer, don't click any links or provide any information; contact us directly at support@fluxer.app.

14. Export controls and sanctions

You must comply with all applicable export control, sanctions, and related laws when using the Services. You may not use the Services if you're located in, or ordinarily resident in, a comprehensively embargoed country or region, or if you appear on any applicable sanctions, denied-party, or restricted lists. You agree not to export, re-export, or transfer the Services in violation of these laws.

We may restrict or terminate access to comply with these requirements. If you have questions about how these laws may apply to you, seek your own legal advice.

15. EU Digital Services Act

As a provider of intermediary services established in the European Union, we comply with the EU Digital Services Act (Regulation (EU) 2022/2065).

15.1 Single point of contact

For EU authorities, the European Commission, and the European Board for Digital Services: legal@fluxer.app (postal address: Fluxer Platform AB, Norra Kronans Gata 430, 136 76 Brandbergen, Stockholm County, Sweden).

For users on DSA matters: support@fluxer.app. Communications may be conducted in English or Swedish.

15.2 Legal representative

Since Fluxer Platform AB is established in Sweden (an EU Member State), no separate legal representative is required under DSA Article 13.

15.3 Statements of reasons

When we restrict content, suspend features, or terminate an account, we give the affected user a clear and specific statement of reasons as described in Section 9.2. This includes the specific rule or legal ground, the facts we relied on, whether automated tools assisted the decision, and information about redress options.

15.4 Internal complaint handling

Users affected by content moderation decisions can submit a complaint through our appeals process described in our Community Guidelines. Complaints are handled free of charge, reviewed by qualified staff (not resolved by fully automated means alone), and decided without undue delay.

If a complaint shows that content isn't illegal and doesn't violate our terms or guidelines, we'll reverse our decision without undue delay.

15.5 Out-of-court dispute settlement

If you're in the EU and aren't satisfied with the outcome of our internal complaint handling, you can refer the dispute to a certified out-of-court dispute settlement body under DSA Article 21. You can find a list of certified bodies through the Digital Services Coordinator in your Member State. We'll engage in good faith with any certified body you select.

15.6 Trusted flaggers

We give priority to reports submitted by entities designated as trusted flaggers under DSA Article 22. If you're a designated trusted flagger, please contact legal@fluxer.app so we can set up an appropriate workflow.

15.7 Transparency reporting

As a micro enterprise under the DSA, we're currently exempt from the transparency reporting obligations in Article 15. However, we plan to publish voluntary transparency reports as the platform grows, covering content moderation activities and the types of actions taken, the use of automated tools, complaints received and their outcomes, and orders received from authorities and our responses. When published, reports will be available on our website and cover the preceding calendar year.

15.8 UK Online Safety Act

We're aware of our obligations under the UK Online Safety Act 2023 for user-to-user services accessible in the United Kingdom. Our safety measures, content moderation practices, and transparency commitments are designed to meet the applicable requirements, including the illegal content duties set out in Ofcom's codes of practice. We're currently working through the required risk assessments and children's access assessments, and we'll update this section as that work progresses.

16. General provisions

16.1 Severability

If any provision of these terms is found invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable (or removed if modification isn't possible), and the remaining provisions continue in full force.

16.2 Entire agreement

These terms, together with our Privacy Policy and Community Guidelines, make up the entire agreement between you and Fluxer regarding the Services, superseding all prior agreements on the same subject matter. This doesn't affect any separate written agreement under Section 1.3.

16.3 No waiver

Our failure to enforce any right or provision doesn't amount to a waiver. Any waiver must be in writing and signed by an authorised representative.

16.4 Assignment

You may not assign your rights or obligations without our prior written consent. We may assign ours in connection with a merger, acquisition, or sale of substantially all our assets, provided the assignee agrees to be bound by these terms. Any attempted assignment in violation is void.

16.5 Force majeure

Neither party is liable for failure to perform obligations (other than payment) to the extent caused by circumstances beyond reasonable control, including natural disasters, pandemics, acts of government, war, terrorism, power outages, telecommunications failures, or internet disruptions. The affected party will use reasonable efforts to mitigate and resume performance.

16.6 Electronic communications

By creating an account, you consent to receive electronic communications from us about your account, the Services, security, and changes to our terms or policies. These may be sent by email, in-app notifications, or other electronic means. You can manage notification preferences in your settings, but certain service and security communications are required while you maintain an account.

16.7 Language

These terms are written in English. If we provide translations, the English version prevails if there's a conflict.

17. Contact information

Support: support@fluxer.app
Privacy: privacy@fluxer.app
Website: https://fluxer.app/

Postal address:
Fluxer Platform AB
Norra Kronans Gata 430
136 76 Brandbergen
Stockholm County, Sweden
Organisation number: 559537-3993

For additional contact details (including press, security, and legal requests), see our Company Information page or Privacy Policy.