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Fluxer Terms of Service

Effective: 1 October 2025
Last updated: 1 October 2025

Welcome to Fluxer

These terms of service ("Terms") constitute a legally binding contract between you and Fluxer Platform AB (Swedish organisation number: 559537-3993). We are based in Stockholm County, Sweden, and we operate the Fluxer chat platform and related services. Throughout these Terms, references to "Fluxer", "we", "us" or "our" refer to our company and platform.

By creating an account or using Fluxer in any way, you agree to be bound by these Terms, our privacy policy and our community guidelines. If you do not agree to these Terms, you must not use Fluxer.

1. The basics

Eligibility to use Fluxer

You must meet the minimum age requirement in your region to create and use a Fluxer account. We determine your eligibility dynamically based on your geographic location. In most jurisdictions, this minimum age is 13 years old, but it may be higher in your country.

Some countries and US states have laws requiring age verification methods that go beyond self-declaration. Due to privacy concerns and resource limitations, we cannot implement these invasive verification systems. Therefore, we may restrict account registration and platform access from these regions. Your ability to register for or continue using Fluxer depends on whether your IP address can be geolocated to an allowed region. This determination is made both at registration and during continued use of the platform.

If you are under the age of majority in your jurisdiction, your parent or legal guardian must review and agree to these Terms on your behalf before you use Fluxer.

Your account and security

To use Fluxer, you must create an account. You are solely responsible for:

  • Maintaining the confidentiality and security of your login credentials
  • All activities that occur under your account, whether authorised by you or not
  • Providing accurate, current and complete information during registration
  • Keeping your account information up to date when it changes

We strongly recommend using a strong, unique password and enabling two-factor authentication to protect your account.

2. Using Fluxer

Permitted uses

Fluxer is a communication platform where you can:

  • Send and receive messages, files and media
  • Create and participate in communities
  • Engage in voice and video communications with other users
  • Build and manage communities around shared interests
  • Subscribe to Fluxer Plutonium for access to premium features and benefits

Prohibited uses

You must not use Fluxer to:

  • Violate any applicable local, national or international laws or regulations
  • Harm, threaten or harass yourself or others
  • Violate our community guidelines in any way
  • Abuse our free services or platform resources (see section 5 below)
  • Infringe on the intellectual property rights of others
  • Distribute malware, viruses or engage in cyberattacks
  • Impersonate other individuals, entities or organisations

3. Your content

Content ownership

You retain full ownership of all content you create and share on Fluxer. However, by using our platform, you grant us a limited licence to store, display, transmit and process your content as necessary to provide our services to you and other users.

Content deletion

When you delete content, we immediately remove it from our active systems. However, complete removal takes time. Deleted content persists in backup systems for up to 14 days, and cached files on our content delivery networks require additional time to clear from all global locations.

Content scanning for safety

We scan uploaded media for child sexual abuse material (CSAM) as required by law. This scanning helps identify and block illegal content and is performed through our content delivery network infrastructure. When prohibited content is detected, it is blocked and we take appropriate action including reporting to relevant authorities.

4. Privacy and data protection

We take your privacy seriously. Here's a summary (see our privacy policy for complete details):

  • We do not sell, rent or trade your personal data
  • We are not end-to-end encrypted, but we use strong encryption for data in transit (TLS) and at rest
  • We collect only the minimum data necessary to operate our service
  • Your primary data is stored in Vint Hill, Virginia, USA (OVHcloud) with encrypted backups in Amsterdam, Netherlands (Backblaze)
  • We may geolocate your IP address for security features and regional compliance
  • You can export, manage and delete your data through your privacy dashboard

5. Acceptable use of free services

We offer generous free tier services, but we expect you to use them reasonably and appropriately. We may take enforcement action if you:

  • Use Fluxer primarily as unlimited cloud storage rather than for its intended communication purposes
  • Accumulate excessive amounts of data that negatively impact service quality for other users
  • Distribute malware, illegal content or use the platform for malicious purposes
  • Use Fluxer infrastructure for command and control of malware or botnets
  • Deliberately attempt to stress test, overload or degrade our infrastructure

We will not target regular users who are using Fluxer in good faith for its intended purposes. This policy exists to prevent abuse that harms the platform and negatively impacts other users.

Platform integrity protection

We actively monitor for and take action against:

  • Automated spam, bulk messaging and abuse
  • Large-scale data scraping operations
  • Manipulation of platform metrics or engagement statistics
  • Coordinated inauthentic behaviour and fake engagement
  • Community raiding, brigading or mass harassment campaigns

Violations of platform integrity may result in immediate account suspension without prior warning.

6. Paid services and subscriptions

Payment authorisation

By providing a payment method to Fluxer, you:

  • Authorise us to charge your payment method for any services you purchase
  • Confirm that you have the legal right and authority to use that payment method
  • Allow us to securely store your payment information via our payment processor, Stripe
  • Authorise us to retry failed payments or charge backup payment methods if available
  • Agree that we may share necessary payment information with Stripe to process transactions

You are responsible for all applicable taxes, fees and charges related to your purchases.

Fluxer Plutonium subscription

We offer an optional premium subscription service called Fluxer Plutonium that provides enhanced features and benefits.

Automatic renewal

By subscribing to Plutonium, you agree to recurring automatic payments. Your subscription will automatically renew at the end of each billing period (monthly or annually) until you cancel. We will automatically charge your payment method at each renewal date. You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period, and you will retain access to premium features until that time.

Price changes

We reserve the right to change subscription prices. If we increase prices:

  • We will provide at least 30 days' advance notice via email and platform notifications
  • New prices will take effect at your next billing cycle after the notice period
  • Continuing your subscription after receiving notice constitutes acceptance of the new price
  • You may cancel your subscription before the change takes effect to avoid the new pricing

Refunds and restrictions

Plutonium subscription refunds

You may request a refund within 14 days of purchasing a Plutonium subscription by emailing support@fluxer.app. After receiving a refund:

  • You will be prevented from purchasing a new Plutonium subscription for 30 days
  • If you request a second refund after this restriction period expires, you will be permanently banned from purchasing Plutonium in the future

Gift code refunds

If you purchase a Plutonium gift code and subsequently request a refund or initiate a chargeback, the user who redeemed that code will immediately lose access to their premium benefits and will be notified via email of the reason for the revocation.

Failed payments

If a payment fails to process:

  • We will automatically attempt to retry charging your payment method
  • We may charge any backup payment methods you have added to your account
  • We may suspend your access to premium features until payment is successfully processed
  • You remain responsible for any unpaid amounts owed to Fluxer

We are not responsible for any fees, charges or penalties imposed by your bank, payment provider or financial institution.

Chargebacks and payment disputes

We take chargebacks and payment disputes very seriously. If you initiate a chargeback with your bank or payment provider for any payment to Fluxer:

  • Your account will be immediately and permanently suspended
  • Your account will be scheduled for deletion
  • You may only restore access by reversing the chargeback or dispute

We consider chargebacks to be a form of payment fraud, as they harm our reputation with payment processors, result in substantial penalty fees and consume significant administrative resources. If you have a legitimate concern about a payment, please contact us directly at support@fluxer.app so we can resolve the issue appropriately.

7. Third-party services

Fluxer integrates with and relies upon various third-party services to provide our platform, including hosting and infrastructure providers, payment processors, content delivery networks, security services and communication platforms. For a complete list of these services and how they handle data, please see our privacy policy.

These third-party services have their own independent terms of service and privacy policies. We are not responsible for their practices or policies.

8. Account termination

Voluntary account deletion

You may delete your Fluxer account at any time through your account settings. Whilst we will be sorry to see you go, we respect your choice and will process your deletion request in accordance with our data retention policies.

Suspension and termination by Fluxer

We may suspend or permanently terminate accounts that:

  • Violate these terms of service or our community guidelines
  • Engage in illegal activities or facilitate unlawful conduct
  • Abuse our services, platform or other users
  • Initiate fraudulent chargebacks or payment disputes
  • Remain inactive for more than two years without activity

We will typically provide advance warning before suspending or terminating an account, unless the violation is severe, poses immediate risk to our platform or users, or involves illegal conduct.

9. Disclaimers and limitation of liability

No warranties

We work diligently to maintain Fluxer as a reliable and stable platform, but we provide our services "as is" and "as available" without any warranties, express or implied. We cannot guarantee 100% uptime, perfect functionality or error-free operation at all times.

Limitation of liability

To the maximum extent permitted by applicable law, Fluxer shall not be liable for any indirect, incidental, consequential, special or punitive damages arising from your use of our services. Our total liability to you for any claims shall be limited to the greater of €100 or the total amount you have paid to Fluxer in the 12 months preceding the claim.

Indemnification

You agree to defend, indemnify and hold harmless Fluxer, its officers, directors, employees and agents from any claims, damages, losses or expenses (including reasonable legal fees) arising from your use of Fluxer or your violation of these Terms.

10. Dispute resolution and governing law

We prefer to resolve disputes informally and encourage you to contact us first if you have concerns. If informal resolution is not possible, any disputes shall be governed by Swedish law and resolved in the courts of Stockholm, Sweden. If you are located in the European Union, you may have additional consumer protection rights under applicable EU law.

11. Changes to these Terms

We may update or modify these terms of service from time to time. If we make significant changes, we will notify you in advance via email or through prominent notices on the platform. Your continued use of Fluxer after changes take effect constitutes acceptance of the modified Terms.

12. Account communications and verification

All account-related communications with Fluxer must be sent from the email address associated with your account. This is our primary method of verifying your identity and ensuring we are communicating with the actual account holder. We cannot provide account support or make account changes if you contact us from a different email address.

Fluxer will never ask you to provide your password, full payment card details or other sensitive security information via email. All official Fluxer emails originate from addresses ending in @fluxer.app. Be extremely cautious of phishing attempts using similar-looking domain names or requesting sensitive information.

13. Contact information

If you have questions, concerns or need assistance:

Postal address

Fluxer Platform AB
Norra Kronans Gata 430
136 76 Brandbergen
Stockholm County, Sweden
Organisation number: 559537-3993