Terms of Service

Effective date: 2026-04-02

The short version

These terms are a legal contract between you and Fluxer Platform AB. We have written them to be clear, fair, and specific.

Your content is yours. We claim no ownership of anything you create on Fluxer, and the licence you grant us is limited to making the service work: delivering your messages, displaying your profile, and similar functions. Your content is not used for advertising, AI training, or anything outside the features you use.

Nothing in these terms overrides your rights under applicable consumer law, including refunds, remedies for defective digital content, and access to courts in your home country.

These terms will not change without notice. Material changes come with at least 30 days' notice, an explanation of what changed, and a request for your agreement before continuing.

Enforcement is handled fairly. If we restrict your content or account, you will receive the reasons, the evidence relied on, and a route to appeal. This is both our policy and our legal obligation under the EU Digital Services Act.

The service is provided "as is" because perfect uptime cannot be guaranteed, but we do not disclaim responsibility for our own negligence or for problems we cause.

Fluxer is a general-purpose communication service. It is not a safety-critical or critical-infrastructure system, and must not be relied on for military, emergency or first-response, healthcare, sanitation, utilities, or similar high-risk operations.

This summary is for convenience. The full terms below govern your use of Fluxer.

Definitions

Throughout these terms, these words have specific meanings.

"Services" means the Fluxer applications (web, mobile, desktop), HTTP and WebSocket APIs, related websites and domains, and any other products, software, features, or services provided by Fluxer.

"User Content" means any data, text, messages, media, files, communities, reactions, or metadata you or other users submit, upload, transmit, store, or display on or through the Services.

"Plutonium" means Fluxer's optional paid subscription, which provides additional features and benefits.

"Community" means a server, space, or similar environment created or administered on Fluxer where users can communicate or share content.

"Community Owner" means a user who creates, owns, or administers a Community and who is responsible for setting and enforcing rules within that Community (subject to these terms and our Community Guidelines).

"Account" means a user account registered with Fluxer, associated with a unique identifier and typically an email address.

"Minimum Age" means the lowest age at which applicable law in your country permits you to use an online service like Fluxer. The general figure is 13, though some jurisdictions set it higher.

1. Agreement and eligibility

1.1 Accepting these terms

By creating an account or using Fluxer, you agree to these terms, our Privacy Policy, and our Community Guidelines. If you do not agree, please do not use Fluxer.

Where these terms conflict with applicable local mandatory law, the mandatory law prevails. Where these terms conflict with our Privacy Policy on the handling of personal data, the Privacy Policy controls to the extent of the conflict.

1.2 Who can use Fluxer

You may use the Services only if you meet the Minimum Age required where you live and can enter into a binding contract, or if your parent or legal guardian agrees to these terms on your behalf as described below.

Eligibility is determined from your self-reported information and approximate geographic location. In many jurisdictions the Minimum Age is 13, but it may be higher where you live. The full list is in our help article on minimum age requirements.

Younger users. If you are under the age of legal majority in your jurisdiction (for example, under 18 in many countries) but at or above the Minimum Age, your parent or legal guardian must review and agree to these terms on your behalf before you use the Services. By allowing a minor to use your account or the Services with your permission, you confirm that you are the minor's parent or legal guardian, that you have reviewed and agreed to these terms, and that you are responsible for the minor's activity on the Services.

Regional restrictions. Some countries have laws requiring age-verification methods we do not offer, such as government ID uploads or biometric scans. Where requirements go beyond what we support, we may restrict or disable access from those regions, using automated systems such as IP geolocation. If you believe your access has been restricted in error, you can contact us. For details, see our Regional restrictions page and our Privacy Policy.

You must not use the Services if applicable law in your jurisdiction prohibits you from doing so, if you are subject to relevant export control or sanctions restrictions (see Section 14), or if your account has previously been terminated by us for breach of these terms, unless we have expressly agreed in writing to let you return.

1.3 Consumer use and custom contracts

These terms govern your use of Fluxer as a consumer and for general personal or community use. If you or your organisation sign a separate written enterprise, business, or custom agreement with us that expressly supersedes these terms, that agreement governs where it conflicts. In all other respects, these terms still apply.

2. Your account

2.1 Account security

Using most Fluxer features requires an account. You are responsible for keeping your login credentials confidential and secure, for activity under your account except where applicable law says otherwise, for providing accurate registration information, and for keeping your account information up to date.

If you become aware of unauthorised access to or use of your account, let us know promptly at support@fluxer.app. A strong, unique password and two-factor authentication (2FA) where available are strongly recommended.

Nothing in this section affects any non-waivable rights you may have under applicable consumer or payment laws in relation to unauthorised charges or security incidents.

3. Using Fluxer

3.1 What you can do

Fluxer is a communication and community platform. You can send and receive messages, files, and media; create, manage, and participate in Communities; engage in voice and video communications; build and moderate Communities around shared interests; and subscribe to Plutonium for premium features and benefits.

Your use must comply with these terms, our Community Guidelines, and applicable laws.

3.2 What you must not do

You must not use the Services to:

• violate any applicable law or regulation
• violate our Community Guidelines
• promote, glorify, encourage, or provide instructions for self-harm or harm to others
• threaten, harass, or bully other users
• infringe, misappropriate, or violate the intellectual property or other rights of others
• distribute malware, viruses, or other harmful code
• carry out cyberattacks or unauthorised access
• impersonate any person, entity, or organisation
• circumvent, disable, or interfere with security-related features or access controls
• abuse our free services or platform resources (see Section 5)

3.3 Service changes and availability

The Services are provided without a service-level agreement (SLA). Outages, interruptions, and performance issues may occur. Features may be added, modified, or removed, and parts of the Services may be discontinued. When changes matter, notice is given where reasonably practicable, for example by email, in-app notification, or update notes. Some features may be limited, unavailable, or different depending on your region, device, account type, or applicable law. Access may be temporarily limited or suspended for maintenance, security, legal, or technical reasons.

Your rights when paid features change. If we make changes that significantly and adversely affect paid features you have already purchased, you may have additional rights under applicable consumer laws, including refunds or price reductions. Nothing in these terms limits those mandatory rights. The consumer protections that apply where you live will be honoured in full.

3.4 Unsupported safety-critical use cases

Fluxer is a general-purpose communication and community service. It is not designed, intended, or supported for safety-critical, mission-critical, or other high-risk use where outages, delays, errors, security failures, or incorrect or delayed information could reasonably be expected to cause death, personal injury, physical or environmental harm, or material disruption to essential services or critical infrastructure.

You must not use, or permit others to use, the Services as a primary, backup, or failover system for military or defence operations; emergency, first-response, or public-safety dispatch or coordination; healthcare, clinical, medical, or life-sustaining decision-making; or utilities, water, wastewater, sanitation, energy, transport, or other critical infrastructure or essential public services.

4. Your content

4.1 You own your content

You keep full ownership of all User Content you create and share on or through the Services. We claim no ownership of your content. You are responsible for making sure you have the necessary rights, licences, and permissions to submit, upload, or share content on the Services and to grant the rights described below.

4.2 The licence you grant us, and its limits

Your content is yours. We need a licence only so the features you use can work. Every use of your content by Fluxer traces back to something you or another user did: sending a message, uploading a file, or sharing media in a Community. Your content is not used beyond delivering the functionality you expect.

By making User Content available on or through the Services, you grant Fluxer a limited, worldwide, non-exclusive, royalty-free licence to use your User Content solely to carry out the actions you and other users take on the Services. This licence covers the following.

Delivering your content to its intended recipients. When you send a message or share a file, your content is reproduced, transmitted, cached, and displayed so that the people you chose to share it with can receive it.

Displaying your content where you have placed it. When you set an avatar, post in a Community, or upload an emoji, your content is hosted and displayed in the context you selected.

Applying technical processing that the feature requires. Media may be compressed, transcoded, re-encoded, resized, or reformatted so it can be viewed or played across different devices and network conditions, for example by generating a video thumbnail or transcoding audio for playback.

Operating infrastructure on your behalf. These rights are sublicensed to our hosting and infrastructure providers, such as content delivery networks and cloud storage, strictly so they can help deliver the features above. Contractual safeguards prevent those providers from using your content for their own purposes.

The licence is purpose-limited. It exists only to make the Services function as you and other users direct. It gives no independent right to use your content beyond that scope.

4.3 Uses that are always excluded

The following uses are excluded from the licence above and from any other part of these terms.

Your User Content will never be used to train, fine-tune, or evaluate AI or machine learning models.

Your User Content will never be licensed, sold, or shared with any third party for advertising, marketing, analytics, research, or any purpose not directly needed to deliver a feature you used.

Your User Content will never be used to build profiles for ad targeting or behavioural advertising, to mine, analyse, or aggregate for our own commercial benefit outside running the Services, or to display your User Content in any context other than the one you chose. We will not feature your messages in marketing without your explicit, separate consent.

The only circumstances in which your User Content may be disclosed outside this scope are where we are compelled to do so by valid legal process, court order, or applicable law (with notice to you where legally permitted), or as otherwise described in our Privacy Policy.

4.4 Revoking this licence

You can revoke this licence for specific User Content at any time by deleting that content from the Services. Once deleted, it will be removed from our active systems within a reasonable period. Deleted messages and account data may persist in encrypted database backups for a limited time, as described in Section 4.5 and in our Privacy Policy. Some data may be retained where applicable law requires it, but deleted content will not be actively used for any purpose.

4.5 Content deletion and retention

When you delete User Content, it is removed from our active systems within a reasonable period. Deleted messages may persist in encrypted database backup systems for up to 30 days. Media attachments are not included in our backup systems and are permanently removed once cleared from active storage and CDN caches.

Attachments may remain available only for a limited time and may expire based on factors such as file size and age. Items saved to Saved Media are treated differently. For details, see the help article on attachment expiry.

If you plan to delete messages or your account, download any attachments or other content you want to keep first. For export details, see the help article on exporting your account data.

Certain information may be retained after you delete content or close your account where we have a legal obligation to do so (for example, for tax compliance or evidence preservation). Any such retained data is handled in line with our Privacy Policy.

4.6 Content scanning and safety

Automated systems and, where necessary, human review help keep the Services safe and compliant with the law.

NSFW classification. An automated model detects probable nudity and explicit content in uploaded media. It runs entirely on our own servers, and no media is sent to any third party for this purpose. Flagged content is restricted to users who are 18 or older.

Other safety measures. Automated tools and signals are used to detect spam, malware, phishing, abuse, and violations of our terms and Community Guidelines.

For full details, see Section 5 of our Privacy Policy.

4.7 Copyright and intellectual property

If you believe that content on Fluxer infringes your copyrights, let us know at copyright@fluxer.app. Include your full name and contact details, a description of the copyrighted work, the specific URLs or locations of the allegedly infringing material, a statement that you have a good-faith belief the use is not authorised, and a statement that the information is accurate and that you are the copyright owner or authorised to act on their behalf, along with your signature.

Allegedly infringing material may be removed or disabled, with the user who posted it notified. Where appropriate and in line with applicable law, repeat infringers may have their accounts terminated. If content is removed in response to a copyright notice, the affected user may be offered a chance to submit a counter-notice where the law permits.

5. Acceptable use and platform integrity

5.1 Fair use of free services

Our free tier is intended for communication and community use. Enforcement action may follow if Fluxer is used primarily as unlimited cloud storage, if excessive data or unusual load negatively affects other users, if malware or illegal content is distributed, if Fluxer infrastructure is used for command-and-control of harmful systems, or if our infrastructure is deliberately stress-tested or overloaded without prior written permission.

Users relying on Fluxer in good faith for its intended purposes are not the target of this policy. It exists to prevent abuse that harms the platform and other users.

5.2 Platform integrity

To protect the integrity and security of the Services, we actively monitor for and act against:

• automated spam, bulk messaging, and abuse
• large-scale or unauthorised data scraping or harvesting
• manipulation of platform metrics or engagement statistics
• coordinated inauthentic behaviour and fake engagement
• community raiding, brigading, or mass harassment
• attempts to bypass safety, moderation, or rate-limiting systems

Violations may result in immediate content removal, feature restrictions, or account suspension or termination, with or without prior warning depending on severity and risk.

6. Paid services and subscriptions

6.1 Payment authorisation

By providing a payment method, you authorise us to charge it for any Services you purchase, including recurring subscription fees. You confirm that you have the legal right to use that payment method and authorise our payment processor (Stripe) to store your payment information securely. You also authorise us to retry failed payments or charge backup payment methods you have added, and agree that necessary payment information may be shared with Stripe only to process transactions, prevent fraud, and comply with legal obligations.

You are responsible for applicable taxes, fees, and charges related to your purchases, except where we are required by law to collect and remit them.

6.2 Fluxer Plutonium

We offer an optional premium subscription called Fluxer Plutonium that provides additional features and benefits. Plutonium is digital content that works across all platforms and browsers where Fluxer is available (web, desktop, and mobile). It does not include any technical protection measures (DRM) that restrict its use. Plutonium features require an active internet connection and a Fluxer account in good standing. Specific features and benefits are described on our website and may change over time, subject to the protections in Section 3.3.

Automatic renewal. By subscribing to Plutonium, you agree to recurring automatic payments. Unless you cancel, your subscription renews at the end of each billing period, and your payment method is automatically charged for the applicable fee and taxes. You can cancel at any time through your account settings. Cancellation takes effect at the end of your current billing period, so you keep access to premium features until then. Refunds for partial billing periods are not issued unless required by law or as otherwise described in these terms.

Price changes. Subscription prices may change from time to time. If you already have an active, continuously renewing Plutonium subscription, price increases will not apply to your existing subscription while it remains active and in good standing. You continue to pay the price that applied when you started or last changed your subscription (excluding expired temporary discounts). Price reductions or discounts may be applied at our discretion. If your subscription is cancelled, expires, or lapses and you later resubscribe, the price at the time of resubscription applies and will be shown to you before you confirm.

6.3 Refunds

Self-service refunds. Refunds for Plutonium purchases (including subscriptions and gift purchases) can be requested within 3 days of payment completion, directly through the billing history in your account settings. Self-service refunds are processed automatically.

When a self-service refund is processed, subscriptions are immediately cancelled and premium access ends. For gift purchases, the recipient's premium entitlement is adjusted or revoked, and the recipient may be notified.

One self-service refund per rolling 30-day period is available. If you need help outside the self-service window (for example, because of a billing error or exceptional circumstances), contact support@fluxer.app.

Nothing in this section limits your mandatory consumer rights, including statutory rights to refunds, remedies for defective digital content, or withdrawal rights under applicable law.

6.4 EU/EEA right of withdrawal

If you are a consumer in the EU or EEA, you have a statutory right to withdraw from a purchase of digital content within 14 days of the purchase date, in line with the EU Consumer Rights Directive (Directive 2011/83/EU).

Plutonium is a digital service delivered immediately on purchase. Before each purchase, you will be asked to (i) expressly consent to performance beginning during the withdrawal period, and (ii) acknowledge that you will lose your right of withdrawal once the digital content is provided. Confirmation of this consent will then be provided to you. This consent is collected before every transaction. By confirming, you waive your right of withdrawal for that specific purchase in accordance with Article 16(m) of the Directive, as amended by Directive (EU) 2019/2161.

If you have not given this consent, or if the digital content has not yet been fully provided, you may exercise your right of withdrawal by contacting support@fluxer.app within 14 days. No reason is needed. The refund is processed without undue delay and no later than 14 days after we are informed of your decision, using the same payment method unless you expressly agree otherwise.

This waiver applies only to the EU/EEA statutory right of withdrawal and does not affect non-waivable consumer rights under other applicable laws.

6.5 Gift code refunds

Gift purchases are eligible for self-service refunds under the same terms as subscriptions (Section 6.3). When a gift purchase is refunded, the recipient loses access to premium benefits from the time the refund is processed, and the affected user may be notified.

6.6 Failed payments

If a payment fails, we automatically retry a reasonable number of times and may charge backup payment methods you have added. Premium features may be suspended or downgraded until payment succeeds, and you remain responsible for any unpaid amounts.

Fees, charges, or penalties imposed by your bank or financial institution in connection with failed payments or chargebacks are not our responsibility.

6.7 Chargebacks and payment disputes

If you think there is a billing error or unauthorised charge, try the self-service refund option or contact support@fluxer.app first. That is usually the fastest way to resolve it.

You can always exercise your non-waivable rights under applicable law to dispute charges through your bank or payment provider. When notice of a chargeback reaches us, premium purchases on the account may be temporarily disabled while the dispute is under review, the recipient's premium entitlement may be adjusted for disputed gift purchases, and additional information may be requested to investigate.

Fraudulent chargebacks or bad-faith payment disputes may result in enforcement action. Stripe or your payment provider may also contact you directly.

7. Privacy and data protection

How we handle personal data is covered in detail in our Privacy Policy, which sets out what data is collected, how it is used, and the rights you have.

The main points: your personal data is not sold, rented, or traded; AI models are not trained on your content; nothing on Fluxer is currently end-to-end encrypted; strong encryption is used for data in transit and at rest; opt-in end-to-end encryption is planned for Personal Notes, DMs, Group DMs, and voice chats; data collection is limited to what is needed; and you can export, manage, and delete your data through your privacy dashboard. Depending on where you live, you may have rights including access, rectification, deletion, data portability, objection, and restriction.

Please read our Privacy Policy carefully. Where these terms conflict with the Privacy Policy on the handling of personal data, the Privacy Policy controls.

8. Third-party services

Fluxer uses third-party services to operate, including hosting and infrastructure providers, payment processors, content delivery networks, security services, and communication platforms. Our Privacy Policy describes these services and how they handle data.

Third-party services have their own terms and privacy policies. Your use of those services may be subject to their terms, and we are not responsible for the content, availability, or practices of third-party services.

Some integrations involve direct interaction with third-party content (for example, playing an embedded YouTube video). In those cases, the third party may receive information directly from your device and process it under its own terms and privacy policy.

9. Account termination and inactivity

9.1 Deleting your account

You can delete your Fluxer account at any time through your account settings. Before deletion, you can opt to schedule all of your messages for deletion so they are removed from Communities and direct messages alongside your account. If you do not, messages you posted may stay visible to other users. For details, see the guide to deleting or disabling an account.

9.2 Suspension and termination by Fluxer

Accounts may be suspended or terminated, or access to the Services restricted, if we reasonably believe the account or user has violated these terms or our Community Guidelines, the account has been used for illegal activity, the Services are being abused through spam, fraud, or other malicious behaviour, the account is involved in fraudulent chargebacks or payment abuse, or restriction is necessary for security, platform integrity, or legal compliance.

Due process. Advance warning is usually given before suspending or terminating an account, unless the violation is severe, poses immediate risk, involves illegal conduct, or we are legally prohibited from giving notice. If your account is terminated for cause, you may lose access to your User Content and associated data, subject to applicable law and our data retention practices.

Statement of reasons. When content is restricted, features are suspended, or an account is terminated, you will receive a clear and specific statement of reasons. It will include the rule or legal ground for the action, the facts relied on, whether automated means were used, and available redress options, including how to appeal and, for users in the EU, the option to refer disputes to a certified out-of-court dispute settlement body.

Appeals. If you believe an enforcement decision was incorrect, you can appeal in line with our Community Guidelines, for example by emailing appeals@fluxer.app from the email address associated with your account.

9.3 Account inactivity

To protect user privacy and manage resources, inactive accounts may be deleted after 2 years of inactivity (no sign-ins or other meaningful activity). Where feasible, advance notice is sent to the registered email address before deletion. For current criteria, notice periods, and timelines, see the guide to deleting or disabling an account.

When an account is deleted, messages and content you posted may stay visible to other users unless you delete them first, and you may no longer be able to access your User Content unless you exported it beforehand.

10. Disclaimers and limitation of liability

10.1 Service quality

Fluxer is maintained with care, but the Services are provided on an "as is" and "as available" basis. To the fullest extent the law allows, no express or implied warranties are given about the Services, including warranties of merchantability, fitness for a particular purpose, or that the Services will be uninterrupted, secure, or error-free.

We cannot guarantee 100% uptime or availability, that the Services will be free from defects or vulnerabilities, or that content sent through the Services will always be delivered or stored.

What this disclaimer does not cover. This disclaimer does not limit our responsibility for problems that are our fault. It does not override any mandatory consumer protection rights that apply to you. And it does not excuse our own negligence, wilful misconduct, or failure to meet obligations we have voluntarily taken on in these terms or our Privacy Policy.

10.2 Limitation of liability

To the maximum extent the law allows, Fluxer is not liable for any indirect, incidental, consequential, special, or punitive damages, or any loss of profits, revenues, data, goodwill, or other intangible losses, arising out of or in connection with your use of, or inability to use, the Services, regardless of the legal theory, even if we have been advised of the possibility.

To the extent we are liable under applicable law, our total aggregate liability for all claims arising out of or relating to the Services or these terms is limited to the greater of EUR 100 or the total amount you have paid to Fluxer during the twelve months immediately preceding the event giving rise to the claim.

What we never exclude. Nothing in these terms limits or excludes any liability that cannot be limited or excluded under applicable law, including liability for gross negligence, wilful misconduct, death or personal injury caused by our negligence, or any non-waivable rights under mandatory consumer protection laws. If you are a consumer in the EU/EEA, the UK, or another jurisdiction with mandatory consumer protection laws, these limitations apply only to the extent those laws permit and do not affect your statutory rights.

10.3 Your responsibility

If your use of the Services or your User Content causes a third party to bring a claim against Fluxer, such as a copyright infringement claim, you agree to cooperate with us in resolving that claim and, to the extent the law permits, to bear the reasonable costs and damages directly attributable to your actions. This does not apply to the extent a claim arises from our own breach, negligence, or wilful misconduct.

If you are a consumer in the EU/EEA, the UK, or another jurisdiction where indemnification clauses are restricted against consumers, this section applies only to the extent permitted by the mandatory laws of your jurisdiction.

11. Dispute resolution and governing law

Disputes should be resolved fairly and efficiently.

Informal resolution first. If you have a concern or dispute, contact support@fluxer.app first. We will work with you in good faith to resolve it informally within 30 days.

Governing law. Unless otherwise required by mandatory local law, these terms and any disputes arising from them or the Services are governed by Swedish law, without regard to conflict-of-law rules.

Jurisdiction. Disputes will be submitted to the courts of Stockholm, Sweden, which will have exclusive jurisdiction, subject to the exceptions below.

Small claims. Either party may bring an individual claim in a competent small-claims court where venue is proper, instead of in Stockholm.

EU/EEA consumers. If you are a consumer in the EU, EEA, or another jurisdiction that gives you mandatory rights to bring claims in your home courts, nothing in these terms limits those rights. You can bring proceedings in the courts of your country of residence.

Collective action rights preserved. Nothing in these terms stops you from participating in class actions, collective actions, representative proceedings, or any other form of collective redress available to you under the laws of your jurisdiction. Mandatory binding arbitration is not required, and you are not asked to waive your right to collective action.

Alternative dispute resolution. If you are a consumer in the EU and want to resolve a dispute through alternative dispute resolution, you can refer the matter to a certified out-of-court dispute settlement body. Information about available bodies is provided through the Digital Services Coordinator in your EU Member State. For content moderation disputes specifically, you may also refer the matter to a certified body under DSA Article 21; see Section 15.5.

12. Changes to these terms

These terms may be updated to reflect changes in our Services, legal requirements, or business practices.

Material changes come with at least 30 days' advance notice, through one or more of these channels: email, in-app notifications, or a notice on our website. The updated terms will be made available with their effective date, and within Fluxer a persistent notice may link to the full updated terms.

After the effective date, the updated terms apply to your continued use of the Services. You may be asked to review and acknowledge changes in the app so a record exists that they were shown. If you do not agree, you can stop using the Services and delete your account.

A changelog is maintained for reference.

13. Account communications and verification

Account-related communications should be sent from the email address associated with your account. That is our primary way to verify your identity.

For security reasons, account support, sensitive information, and account changes are normally only handled when you contact us from that email address. If you lose access to your registered email, additional verification may be needed, and account recovery or modification may not always be possible.

Fluxer will never ask for your password, full payment card number, or other sensitive security information by email. Official Fluxer emails come from addresses ending in @fluxer.app or a subdomain such as @m.fluxer.app. Be cautious of phishing attempts. If you receive a suspicious message claiming to be from Fluxer, do not click links or provide information; contact us directly at support@fluxer.app.

14. Export controls and sanctions

You must comply with all applicable export control, sanctions, and related laws when using the Services. You may not use the Services if you are located in, or ordinarily resident in, a comprehensively embargoed country or region, or if you appear on any applicable sanctions, denied-party, or restricted lists. You agree not to export, re-export, or transfer the Services in violation of these laws.

Access may be restricted or terminated to comply with these requirements. If you have questions about how these laws may apply to you, seek your own legal advice.

15. EU Digital Services Act

As a provider of intermediary services established in the European Union, we comply with the EU Digital Services Act (Regulation (EU) 2022/2065).

15.1 Single point of contact

For EU authorities, the European Commission, and the European Board for Digital Services: legal@fluxer.app (postal address: Fluxer Platform AB, Norra Kronans Gata 430, 136 76 Brandbergen, Stockholm County, Sweden).

For users on DSA matters: support@fluxer.app. Communications may be conducted in English or Swedish.

15.2 Legal representative

Since Fluxer Platform AB is established in Sweden (an EU Member State), no separate legal representative is required under DSA Article 13.

15.3 Statements of reasons

When content is restricted, features are suspended, or an account is terminated, the affected user receives a clear and specific statement of reasons, as described in Section 9.2. This includes the specific rule or legal ground, the facts relied on, whether automated tools assisted the decision, and information about redress options.

15.4 Internal complaint handling

Users affected by content moderation decisions can submit a complaint through the appeals process described in our Community Guidelines. Complaints are handled free of charge, reviewed by qualified staff (not resolved by fully automated means alone), and decided without undue delay.

If a complaint shows that content is not illegal and does not violate our terms or guidelines, the decision is reversed without undue delay.

15.5 Out-of-court dispute settlement

If you are in the EU and are not satisfied with the outcome of our internal complaint handling, you can refer the dispute to a certified out-of-court dispute settlement body under DSA Article 21. A list of certified bodies is available through the Digital Services Coordinator in your Member State. We will engage in good faith with any certified body you select.

15.6 Trusted flaggers

Priority is given to reports submitted by entities designated as trusted flaggers under DSA Article 22. If you are a designated trusted flagger, contact legal@fluxer.app so an appropriate workflow can be set up.

15.7 Transparency reporting

As a micro enterprise under the DSA, we are currently exempt from the transparency reporting obligations in Article 15. Voluntary transparency reports are planned as the platform grows. They will cover content moderation activities, action types, automated tools, complaints and outcomes, orders from authorities, and our responses. When published, reports will be available on our website and cover the preceding calendar year.

15.8 UK Online Safety Act

We are aware of our obligations under the UK Online Safety Act 2023 for user-to-user services accessible in the United Kingdom. Our safety measures, content moderation practices, and transparency work are intended to meet the applicable requirements, including the illegal content duties set out in Ofcom's codes of practice. The required risk assessments and children's access assessments are in progress, and this section will be updated as that work moves forward.

16. General provisions

16.1 Severability

If any provision of these terms is found invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable (or removed if modification is not possible), and the remaining provisions continue in full force.

16.2 Entire agreement

These terms, together with our Privacy Policy and Community Guidelines, constitute the entire agreement between you and Fluxer regarding the Services, superseding all prior agreements on the same subject matter. This does not affect any separate written agreement under Section 1.3.

16.3 No waiver

Failure to enforce any right or provision does not amount to a waiver. Any waiver must be in writing and signed by an authorised representative.

16.4 Assignment

You may not assign your rights or obligations without our prior written consent. We may assign ours in connection with a merger, acquisition, or sale of substantially all our assets, provided the assignee agrees to be bound by these terms. Any attempted assignment in violation is void.

16.5 Force majeure

Neither party is liable for failure to perform obligations (other than payment) to the extent caused by circumstances beyond reasonable control, including natural disasters, pandemics, acts of government, war, terrorism, power outages, telecommunications failures, or internet disruptions. The affected party will use reasonable efforts to mitigate and resume performance.

16.6 Electronic communications

By creating an account, you consent to receive electronic communications from us about your account, the Services, security, and changes to our terms or policies. These may be sent by email, in-app notifications, or other electronic means. You can manage notification preferences in your settings, but certain service and security communications are required while you maintain an account.

16.7 Language

These terms are written in English. If translations are provided, the English version prevails in the event of a conflict.

17. Contact information

Support: support@fluxer.app
Privacy: privacy@fluxer.app
Website: https://fluxer.app/

Postal address:
Fluxer Platform AB
Norra Kronans Gata 430
136 76 Brandbergen
Stockholm County, Sweden
Organisation number: 559537-3993

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