Support Specialist

About this future role

This role isn't open yet. We're keeping the page up so you can see what user support at Fluxer looks like, and so you can send something in early if you'd like us to have it when a round opens.

Our support specialist is the friendly first reply when someone hits a snag, whether that's a confused new user, a login that won't take, or a billing question that needs a calm explanation. You'd live in our help inboxes and on Fluxer itself, sort things out for people, and bring the rough edges back to the team so they actually get fixed.

This isn't a ticket-bouncing role. We'd rather you dig in, write back like a person, and quietly notice the patterns. The same question showing up ten times usually means something is off with the product, not the user, and we'd rather fix the product than write a better macro.

What you'll do

• Reply to user questions over email, in-app, and in our communities, clearly and calmly
• Triage bug reports, reproduce them when you can, and pass clean handoffs to engineering
• Spot the questions that keep coming up and feed them back to product and design
• Write help-centre articles and FAQs that actually answer what people are asking
• Help users with account, billing, and access questions
• Step in on the harder conversations: frustrated users, edge-case appeals, payment issues
• Keep our response times honest and our tone consistent across channels
• Team up with trust and safety on anything that overlaps

What we're looking for

• 1+ year in user support, customer success, or something close at a software product
• Writing that feels like a person, not a template
• Patience when someone is upset, and a knack for not taking it personally
• Comfort using a product enough to genuinely answer questions about it
• A real instinct for when "we'll fix that" is the right reply, not a workaround
• At home with help-desk tools (Zendesk, Front, HelpScout, or similar)

Nice to have

• Background at a chat, social, or developer-facing product
• Some technical grounding: reading logs, reproducing bugs, writing reports an engineer can actually use
• Other languages beyond English
• A track record of writing help-centre or knowledge-base content people actually finish reading
• Comfort with community channels (Fluxer, Discord, forums) and reading the room

How to apply

Email careers@fluxer.app with your CV as a PDF (or a public URL to it), and a short note about what caught your eye. The role isn't open yet, so we won't be replying right away, but we'll keep your application for the next round.