Fluxer respects other people's intellectual property rights and expects you to do the same.
If you believe content on Fluxer infringes your copyright or another intellectual property right, use the report form at web.fluxer.app/report and pick the copyright or intellectual property option. You can email copyright@fluxer.com instead.
We review complaints under applicable law, including European Union law where relevant.
How to submit a complaint
Include:
- what the protected work or right is
- where the material is on Fluxer: message links, channel IDs, user IDs, or anything else that identifies it
- why you believe it infringes your rights or is otherwise unlawful
- your full name, email address, and any other contact details you want us to use
- confirmation that you believe in good faith that the use isn't authorised by the rights holder, its agent, or the law
- confirmation that your complaint is accurate and complete and, where applicable, that you're the rights holder or authorised to act for them
- your physical or electronic signature
We might not be able to process a complaint that doesn't identify the material or support the claim.
How we review complaints
Where a complaint gives us enough to act, we may remove the material, disable or limit access to it, limit its visibility, restrict account features, or suspend or terminate the responsible account, depending on the facts and the law.
Where required, we tell the affected user what action was taken and give a statement of reasons: the material, the rule or legal ground, and the rights holder or category of right concerned, so they can decide whether to appeal.
We don't disclose your email address, postal address, signature, or other direct contact details to the affected user unless the law requires it. If you want to use a pseudonym or an authorised representative, such as a law firm or rights protection service, say so in the complaint.
Where we can, we tell you the outcome, subject to legal, privacy, security, and confidentiality limits.
Appeals and complaints about decisions
You can challenge a decision if you believe your content was removed or restricted through an error or mistaken identification.
Identify the affected content and, where possible, where it was before the action. Explain why the decision was wrong. Give your full name, email address, and physical or electronic signature.
Where the law requires it, a person reviews the appeal and the decision isn't made solely by an automated system.
Applicable law may also give you the right to use a court or another dispute resolution process.
Misuse of the reporting process
Don't knowingly submit a false, misleading, malicious, abusive, or duplicate complaint, and don't ask other people to duplicate a complaint already made for you.
We may reject a complaint that misuses the process, and take proportionate action against the account behind serious or repeated misuse.
Repeat infringement
We may suspend or terminate an account for repeated infringement, weighing the nature, seriousness, frequency, and circumstances of the infringements together with our legal obligations.
Other rights and remedies
This guide doesn't limit any right or remedy available under applicable law. We may preserve relevant information and cooperate with competent authorities, courts, or other lawful processes where the law requires or permits it.
Contact
Submit copyright and intellectual property complaints through the report form at web.fluxer.app/report or email copyright@fluxer.com.