The EU's Digital Services Act (DSA) sets rules for reporting illegal content and for how platforms explain moderation decisions. Fluxer is a micro enterprise, so parts of the DSA written for larger platforms do not apply to us. This page sets out which routes are DSA rights and which are ours.
Reporting illegal content
Report content that breaches our terms of service or community guidelines with the in-app tools. If the DSA covers you, you can also use web.fluxer.app/report for suspected illegal content. We act on valid reports and tell you what we decided.
Being told why
When we restrict content or an account because we find it illegal or in breach of our terms, we tell the affected user what we did, why, and how to challenge it. This applies whether or not the DSA covers you.
Appeals
The DSA's internal complaint rules are written for larger platforms, not for a micro enterprise like Fluxer. We run an appeal process anyway. You have 60 days from the date on the notice to appeal, and the appeal link is in the notice.
You can appeal a decision based on a finding that information is illegal or breaches our terms of service: removing content, disabling access to it or restricting its visibility, suspending or terminating access to Fluxer in whole or in part, suspending or terminating an account, and suspending, terminating, or restricting your ability to monetise activity on Fluxer.
Out-of-court dispute settlement
The DSA's out-of-court settlement rules are also written for larger platforms. You can still take a dispute to a body certified by a Digital Services Coordinator in an EU Member State. The European Commission publishes the list of certified bodies.
We engage with a certified body in good faith. Its decision is not binding on us, and we may decline to engage where a body has already resolved a dispute about the same information on the same grounds. Nothing here affects your right to go to court.