You can disable or delete your account from your account settings.
How to find these options
- Sign in at web.fluxer.app/login.
- Open Settings (the cogwheel at the bottom left).
- Go to Security & Login.
- Choose Delete account or Disable account.
Deleting your account
Choosing delete schedules your account for permanent removal in 14 days. Signing in at any point during that window cancels the deletion. After 14 days, we delete the account according to the retention periods in section 7 of our Privacy Policy and the data retention article. Deleted account data may remain in encrypted disaster recovery copies for up to 30 days. Payment and other records may be retained longer only where the law requires it, for example accounting and tax compliance.
Messages
Your messages stay on Fluxer unless you remove them first or choose the message-deletion option during account deletion. Other people you talked to can still see past messages to them, though they are no longer linked to your account.
If you want to clear them out before deleting:
- Use the message-deletion option in the account deletion flow, if it is shown.
- Bulk delete from the Privacy Dashboard. See requesting data deletion.
- Export your data first if you want a copy. See exporting your account data.
- Email privacy@fluxer.com from your registered address to request deletion of specific data.
You cannot delete messages once your account is gone, so do this before the deletion finishes.
Disabling your account
Disabling signs you out of every device. The account stays in our systems exactly as it was; signing in at any time turns it back on. No data is removed.
Inactive accounts
Accounts that go unused for two years may be scheduled for deletion. Before any deletion proceeds, we send advance notice to the registered email address so you can sign in and keep the account active if you want to.