You cannot change your date of birth from within the app. If yours needs correcting, our support team can update it for you.
This is one of the few situations in which we ask for a government-issued ID. Fluxer does not require ID uploads or biometric scans for general access; see minimum age requirements for the other situation (age-related account appeals).
What you will need
- A clear photo or scan of a valid government-issued ID, with everything except your name and date of birth covered up
- The correct date of birth
- A short explanation of why the change is needed, such as a typo during sign-up
You only need to show your name and date of birth. Feel free to redact the document number, photo, address, and anything else.
A note on image metadata: photos taken with a phone often carry hidden EXIF data such as GPS location and device identifiers. If you would rather not share that, take a screenshot of the photo (which strips most metadata) or use a metadata-stripping tool before sending.
How to request a change
Email support@fluxer.app from the address linked to your Fluxer account. Include the correct date of birth, a brief reason for the correction, and the redacted ID image.
How we handle the ID
The image is used only to confirm your date of birth. It is accessed by authorised support staff, every access is logged, and the image is deleted within 60 days after your request is closed, regardless of the outcome. It is never used to train any system, shared with third parties, or attached to your account profile.
Things to know
For security reasons we usually allow only one date of birth correction per account. If the new date of birth changes your eligibility for age-restricted features, your access is updated to match. See section 7 of our Privacy Policy for the underlying retention rules.